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Dear Verizon…

I received one of your glossy advertisements in the mail today, asking me to “Come Back To Verizon Wireless BroadbandAccess”. As this flier indicates, I used to subscribe to Verizon’s EVDO service and do not anymore. What this flier does not indicate is that I did not willfully drop this service, you dropped it for me without warning or prior notice. Apparently I was guilty of using going over the bandwidth limit on my unlimited bandwidth account. I’m sure you remember how that ended. Oh yeah I forgot, thanks for that refund check!

Not to rehash old arguments; but the fact that you are trying to get all nicey nicey about this service again really ticks me off. So I decided to send you a letter, and at least opt-out of your junk mail cluttering up my mailbox. (Just so you know, I never opt-in willfully, but I probably missed a TINY little check box with TINY little words next to them, so my bad for not being careful/paranoid)

But instead of providing a convenient email address to contact you at, you forced me to fill out this long webform, and you required that I fill in personal data that I had to look up. And then your crappy Javascript validation puked and crashed the page, forcing me to start over. (perhaps you didn’t test with Firefox? Hmmm…did you test your EVDO with Firefox?) So at that point I decided to write to you in this blog instead.

You know what what would work a lot better than advertisements? Not treating your customer’s like shit…that would work really well. Due to entropy I never bothered to get a new cell phone service, so I am still a monthly custie. I never received an apology for what happened when I called in because me internet had stopped working. Not that I expected one, and I don’t blame your customer service rep; you’re the ones forcing him to claim that a 5 gig a month limit is “unlimited”, and that it’s perfectly acceptable to have a modern internet service that doesn’t allow multimedia.

No apology necessary, but don’t try to sell me your stupid freakin’ internet service. I don’t know why I’d trust you with my internet service anyway, I’m sure you’d love to turn my browsing habits over to Big Brother’s data miners.

Can you hear me now? Go screw yourself.

Your humble servant,

Calvin Lawson



One Response

  1. Yes yes yes a thousand times yes, I can’t believe Verizon still exists. I’ve spent over 40 hours (yes I counted) on the phone with them resolving billing issues and still *had* to pay an over $700 bill to get them off my back. I didn’t want to get a lawyer. What a nasty company.

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